Refund Policy

If you are not entirely satisfied with our services, we’re here to help.

Refunds
We will issue a refund if:

  • The doctor decides it is not appropriate to provide a certificate;
  • You cancel your appointment with the online doctor before your chosen time slot has started.

If your refund is approved, it can take up to 14 days to be completed.

Missed Appointments
If we’ve been unable to contact you during your time-slot, you will be sent a voucher code via email to book another appointment.

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